Finals Question # 5

Question:

1. Describe or define Virtual Office.

Answer:

A virtual office or V.O. is typically a managed telephone answering or email response service that receives and routes telephone or email messages on behalf of a small business and may provide some initial scripted response to a query.

Question:

2. Distinguish Virtual Office from MIS.

A virtual office or V.O. is typically a managed telephone answering or email response service that receives and routes telephone or email messages on behalf of a small business and may provide some initial scripted response to a query while MIS is a subset of the overall internal controls of a business covering the application of people, documents, technologies, and procedures by management accountants to solving business problems such as costing a product, service or a business-wide strategy

Question:

3. Illustrate (give examples) how Virtual Office can improve company's competitive advantage and organizational performance.

Answer:

Features:

Universal access - The user can access data in the same way at work, at home, on the road, in a meeting room at the hotel, etc..
Security - The data are no longer stored on the hard disk of a computer, which can be stolen, lost, be the target of a computer virus, etc.. In case of problems, the data are preserved.
Opening - While traditional software focus on an organization, the virtual office allows the inter-organization collaboration.
Location model - Instead of paying a license, the user pays a monthly or annual fee. Some publishers offer a free basic version.

Self-employed individuals operating as limited liability companies, or small businesses with only a few employees and little to no scope for having a receptionist or other customer service administrators, will often use this service - especially when starting up the business and wanting to create a presence as well as assure that all customer contact is captured. However some large Insurance businesses, with a high count of mobile employees, will have a sophisticated virtual office service that takes and routes calls and messages to employees - and may answer some initial inquiries on behalf of the business. In this latter sense, the virtual office complements working from home (aka "telecommuting") and other forms of remote working where having an office permanently available is not essential to operating a business.


Cite your reference.
http://en.wikipedia.org/wiki/Virtual_office
http://en.wikipedia.org/wiki/Management_Information_System

Rejie G. Abayon

Posted by ROSILIE at 10:46 PM 0 comments
Labels: Finals Questions